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FAQ's

Everything you want to know about Jane.

  • What is Hemp?

    Most people hear Hemp and they think daggy, 70s hippie shag rugs, barefoot hitchhikers who seldom shower, and weird health food stores. That couldn't be further from the truth.

    Hemp is new and shiny, and of course, effective; the new superfood of sorts. And yes, it comes from the cannabis family of plants. It's actually the same plant, but with slightly different genetics that have been bred to place a higher importance on cannabinoids or molecules that are non-psychoactive or less-psychoactive than THC (the molecule that's famous for getting you high). In order for hemp to be considered "Industrial-Hemp" and legal to be sold throughout the United States, it must contain less than .3% Delta-9 THC. And in our minds, in order for it to be considered "quality" and the most effective, it must be extracted using methods that preserve the original plant molecules and terpenes. This is what you might hear some people refer to as Full-Spectrum, Broad-Spectrum or Whole-Plant extract.

    Why is this important you say? Because whole-plant molecules work better together to produce the best benefits.

    Which you’re worth.

  • What's the difference between CBD + Hemp Oil?

    Great question! CBD comes from the Industrial Hemp plant, which also comes from the Cannabis family of plants.

    I know, I know. You hear Cannabis and think Recreational Cannabis or Weed. That's not us. In order to be considered Industrial Hemp and grown under the Agricultural Improvement Act of 2018, our plants have to legal levels of THC which are less than .3% Delta9 THC. Think of it as being Cannabis 2.0 without the "Duh", "Bro", mind-altering version that you experienced back in college or what we like to call the "Good ol' days." It's got all of the good stuff that we're looking for.

    Back to CBD. It is a single molecule or element, but just one of the really great molecules that comes from this amazing plant. When you typically see a product marketed as CBD, what you are seeing is a product that is derived from 99.9% pure CBD, where all of these other really great molecules have been removed or burned off at various pressures and temperatures to no longer exist. It was the very first form of the product that people began to market in order to avoid the "grey area" aspect of the early, legal hemp industry. With time, what we've found is that a whole-plant extract or what people refer to as "Full or Broad-Spectrum" has far greater benefits than taking the isolated form of CBD. We've actually found that most people have to take 4-5x the dose of CBD Isolate to have the same experience as a whole-plant extract.

    Now historically, when someone says hemp oil, they are referring to the oil that comes from hemp seeds, stalks or stems which are high in the really good Omega's and contain no Cannabinoids (OR science speak for what we call these molecules). And that is the opposite of what we produce. When we say Hemp Oil, we're talking about the motherload of Hemp Extract that contains all of the original plant cannabinoids and terpenes, only derived from hemp flowers (no seeds, stalks or stems here). All legal of course and below the Federal Guidelines of .3% Delta-9 THC. Research suggests it may feel like a ¼ glass of wine or as Jane would like to say, "A Kiss from your Valentine."

    We hope this clears up any confusion and makes you an expert now on the difference between that recently famous 3-letter acronym that your local gas station sells versus what Jane takes to get to her happy place. If you have any other questions, feel free to let us know at contact@withjane.com
  • Who is Jane?

    Jane is a breath of fresh air; you're intoxicated by her charms. An enigma, leaving the party at just the right time; no need to say goodbye. She's wise; she's been there, done that or about to do it. Full of life; no time for dull, no patience for boring. She's changing the world, one person at a time. She's making you the master of your own destiny, in her own mysterious way. She's here to shake you all day (and all night) long with quality hemp oils and essential oils worth meditating on.

    A warm bath in a bottle you might say. Yes, it’s possible. #withJane

  • Where else can I buy Jane's products?

    Jane currently spends her entire life online. Maybe one of these days she'll get famous and find herself Coming Soon in a store near you.
  • Where are Jane's products made?

    All of Jane's products are made in the United States using locally sourced, natural ingredients. Check out our products page for more details.
  • Does Jane use natural ingredients?

    Jane likes to keep things simple and natural, and she thinks you should too. That's why all products are planted, harvested, extracted and packaged by hand from start to finish; seed to sale. No pesticides. No chemicals. No BS. For example, Jane's quality hemp extract comes from certified-organic industrial hemp farms in Oregon, with her essential oils coming from the highest quality suppliers she can source from at the time.
  • Are Jane's products Lab-Tested?

    All of Jane's products are independent and third-party lab-tested. Unlike Jane at a party in the Hamptons, our motivations are crystal clear.

    For more information, see Lab Results under the tab of each product.
  • Can I use Jane's product while pregnant?

    You must consult with a physician or doctor before use if you are pregnant, have a serious medical condition or use prescription medications.
  • Tell me about Hemp + THC?

    All of Jane's products meet the 2018 Federal Farm Bill guidelines of less than .3% Delta9 THC.

    With that said, all hemp products contain trace amounts of THC, especially when using high quality, whole-plant extracts like ours that contain original plant cannabinoids and terpenes. Because of that, we can't guarantee you'll pass a drug test.

    You must purchase and use at your own discretion.
  • Which payment methods are accepted?

    Jane currently accepts payment via Credit Card using Visa, Mastercard or Amex. Jane also processes all Monthly Subscriptions via Chargify™ + Square™ so don't be afraid when taken to a different screen than our normal a' la carte checkout process when you subscribe + save. Happy shopping.
  • How much does shipping cost?

    All orders are shipped FREE within the United States via USPS Priority Mail. If a Customer's order is to be shipped outside the United States, the Customer will be charged an additional $20.
  • How long will my order take to arrive?

    All Domestic U.S. orders are shipped via USPS Priority Mail with most orders taking between 2-3 business days from the time of shipment.
  • How do I track my order?

    You will be sent an email once your order is shipped so you can see where Jane is at all times.
  • What are Jane's refund, return or cancellation policies?

    We do not accept returns, refunds or cancelations on orders after payment has been made. If a package arrives damaged upon delivery, we are absolutely happy to replace it. To be eligible for a return, your item must be unused and in the same condition that you received it. Please send an email to chill@withjane.com to discuss your replacement options and include a photo of the damaged packaging so that we can send you a Return Shipping Label to return the damaged package. We will then notify you once your return has been received and replacement approved. If getting in touch about a replacement, please don't forget to include your order number and product details in the email.
  • What are Jane's privacy and cookie policies?

    You can find our privacy policy here, and our cookie policy here.
  • How can I sign up to the mailing list?

    Head to withjane.com and sign up at the footer of every page. Once you sign up, you'll receive an email with 10% off your first purchase. "10% off your first order feels chill."
  • How do I unsubscribe from emails?

    In the footer of every email there’s an unsubscribe button. Click through there and confirm you would like to unsubscribe. We’ll miss you.
  • I'm with the Press - I'd like to talk PR.

    Do you want to make Jane famous? For all press + media inquiries, please contact press@withjane.com.
  • Have another question?

    Get in touch with us at chill@withjane.com